Terms of Service

In these Terms of Service, the following definitions apply:

"Agreement"

means these Terms of Service together with the Privacy Policy, AI Disclosure, Cookie Policy, Acceptable Use Policy and Refund Policy, all of which are incorporated herein by reference.

"Brain PR" / "Neureson" / "we" / "us" / "our"

means Brain PR, trading as Neureson, the owner and operator of the Neureson platform.

"User" / "you" / "your"

means any individual or entity that accesses, registers for or uses the Service.

"Service"

means the Neureson document drafting platform, including all associated features, tools, APIs and content made available at neureson.ai.

"Document"

means any document, draft, agreement, contract or other output produced by the Service in response to a User's instructions.

"Credits"

means the unit of value used to access document generation features within the Service.

"Subscription"

means a recurring paid plan that grants the User access to the Service and a monthly allocation of Credits.

"Top-Up Pack"

means a one-time purchase of additional Credits available to Subscribers.

"Confidential Information"

means all document content, prompts, business information and data submitted by the User to the Service.

"AI Technology"

means the frontier artificial intelligence language models and associated infrastructure used to power the Service's document drafting capabilities.

"Australian Consumer Law"

means Schedule 2 of the Competition and Consumer Act 2010 (Cth) as amended from time to time.

"GST"

means Goods and Services Tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

2.1 By accessing, registering for or using the Service in any manner, you unconditionally agree to be bound by this Agreement. If you do not agree to all terms and conditions of this Agreement, you must immediately cease using the Service.

2.2 This Agreement constitutes a legally binding contract between you and Brain PR. Your continued use of the Service following notification of any amendment to this Agreement constitutes your unconditional acceptance of the amended terms.

2.3 If you are accepting this Agreement on behalf of a company, organisation or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement. In that case, "you" and "your" refer to that entity.

2.4 You must be at least 18 years of age to use the Service. By using the Service you represent and warrant that you are at least 18 years of age.

2.5 At the time of account creation, you will be required to actively acknowledge, by way of a mandatory checkbox, that you understand Neureson is a document drafting platform and not a professional services firm. That acknowledgement, together with the timestamp, IP address and account identifier recorded at the time of acknowledgement, forms part of this Agreement and constitutes conclusive evidence of your informed consent.

3.1 Neureson provides an intelligent document drafting platform that enables Users to create, edit, manage, revise and export business documents using AI Technology. The Service is designed to assist with the preparation of document drafts for administrative and reference purposes.

3.2 All Documents produced by the Service are provided for drafting and reference purposes only. Neureson does not provide professional, legal, financial, taxation, regulatory or compliance advice of any kind. Nothing produced by the Service constitutes advice upon which you should rely without independent professional verification.

3.3 Neureson reserves the right to modify, suspend or discontinue any aspect of the Service at any time with reasonable notice to active Subscribers. Neureson shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service.

3.4 The Service is provided on an "as is" and "as available" basis. Neureson does not warrant that the Service will be uninterrupted, error-free or free from harmful components.

4.1 You must create an account to access the Service. You agree to provide accurate, current and complete information during registration and to maintain the accuracy of that information throughout your use of the Service.

4.2 You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You are solely responsible for all activity that occurs under your account, whether or not authorised by you.

4.3 You must notify Neureson immediately at legal@neureson.ai upon becoming aware of any unauthorised access to or use of your account. Neureson will not be liable for any loss, damage or liability arising from unauthorised use of your account where you have failed to maintain the confidentiality of your credentials or failed to notify Neureson promptly.

4.4 You may not share your account credentials with any third party. Each account is for the use of a single individual or entity only, except where a multi-user workspace has been expressly granted under an Agency plan.

4.5 Neureson reserves the right to suspend or terminate any account that it reasonably believes has been compromised, is being used in breach of this Agreement or poses a risk to the Service or other Users.

5.1 You agree to use the Service only for lawful purposes and in accordance with this Agreement.

5.2 You must not use the Service to:

• —Draft documents intended to facilitate or conceal fraud, deception, misrepresentation or any illegal activity
• —Draft documents that breach the intellectual property rights of any third party
• —Draft documents intended to harass, harm, defame or discriminate against any person or group
• —Impersonate any person, entity or professional qualification
• —Circumvent, disable or interfere with any security feature of the Service
• —Attempt to gain unauthorised access to any part of the Service or its infrastructure
• —Reverse engineer, decompile, copy, reproduce or replicate the Service or any part of it
• —Use the Service in any manner that could damage, disable, overburden or impair the Service
• —Use automated scripts, bots or other means to access the Service without Neureson's express written consent
• —Resell, sublicence or commercialise access to the Service without Neureson's express written consent

5.3 Neureson reserves the right to immediately suspend or permanently terminate your account without notice or refund if you breach any provision of this clause. Neureson may also report any breach to relevant law enforcement or regulatory authorities.

6.1 Free Trial. A 3-day free trial is available to new Users with no credit card required. The free trial includes one document credit. At the conclusion of the free trial period, access to the Service will require a paid Subscription. Neureson reserves the right to modify or discontinue the free trial offer at any time.

6.2 Subscriptions. Paid Subscriptions are charged in advance on a monthly basis. All Subscription fees are inclusive of 10% GST where applicable. Subscriptions automatically renew at the end of each billing period unless cancelled by the User prior to the renewal date.

6.3 Monthly Credits. Each Subscription plan includes a monthly allocation of Credits. Monthly Credits expire at the end of the billing period in which they are allocated and do not roll over to the following period. Unused monthly Credits are forfeited at the end of each billing period without refund.

6.4 Top-Up Credit Packs. Additional Credits may be purchased as Top-Up Packs. Top-Up Credits expire 90 days from the date of purchase regardless of pack size. Top-Up Credits are non-refundable after purchase. Unused Top-Up Credits that expire are forfeited without refund.

6.5 Credit Application. Monthly Credits are applied before Top-Up Credits. Top-Up Credits are applied in order of purchase date, with the earliest expiring pack applied first.

6.6 Pricing. All prices are displayed in Australian Dollars (AUD) and are inclusive of GST. Neureson reserves the right to modify Subscription and Top-Up pricing at any time with a minimum of 30 days written notice to active Subscribers. Continued use of the Service following a price change constitutes acceptance of the new pricing.

6.7 Payment. All payments are processed through Neureson's third-party payment processor. By providing payment information you authorise Neureson to charge your nominated payment method for all applicable fees. You represent and warrant that your payment information is accurate and that you are authorised to use the nominated payment method.

6.8 Failed Payments. If a payment fails, Neureson will notify you by email to your registered address and will automatically retry the charge on day 3 and day 5 following the initial failure. If payment remains outstanding after three attempts, Neureson will suspend your access to the Service on day 6 while preserving your documents and account data. A final notice will be issued advising that your account will be permanently terminated if payment is not received within 7 days of the initial failure. If payment remains outstanding after 7 days, Neureson reserves the right to permanently terminate your account and destroy your encryption keys, rendering your documents permanently unrecoverable. For annual Subscriptions, Neureson will notify you by email 30 days and 7 days before your annual renewal date. All charges are made to the card on file at the time of billing.

6.9 Refunds. All monthly Subscription fees and Top-Up Pack purchases are non-refundable except as expressly required by the Australian Consumer Law. Annual Subscription fees are non-refundable under any circumstances except as required by the Australian Consumer Law — no refund or credit will be issued for any unused portion of an annual term. If you are entitled to a refund under the Australian Consumer Law, please contact legal@neureson.ai with details of your claim. Neureson will assess all refund requests in accordance with its obligations under the Australian Consumer Law.

6.10 Cancellation. You may cancel your Subscription at any time. Cancellation will take effect at the end of the current billing period. You will retain access to the Service and your unused monthly Credits until the end of the current billing period. No partial refunds will be issued for the unused portion of a billing period.

6.11 Annual Renewal Notice. For annual Subscriptions, Neureson will notify you by email to your registered address 30 days and 7 days before your annual renewal date, stating the amount to be charged and the date of charge. If you do not wish to renew, you must cancel your Subscription before the renewal date in accordance with clause 6.10. Failure to cancel before the renewal date will result in the annual fee being charged to the card on file and the 12-month commitment recommencing.

6.12 Fractional and Partial Credits. Certain features within the Service — including but not limited to document revision, compliance review and reminder extraction — consume fractional or partial Credits rather than a full Credit. The Credit cost of each feature varies and is clearly disclosed within the platform prior to use, requiring your active confirmation before any Credits are consumed. Fractional Credits are consumed in the same order as full Credits — monthly Subscription Credits are consumed first, followed by Top-Up Credits in order of earliest expiry date. Neureson reserves the right to introduce additional fractional Credit features or adjust Credit rates for existing features from time to time with a minimum of 14 days notice.

7.1 User Content. You retain full ownership of all Documents you create and all content you submit to the Service. You grant Neureson a limited, non-exclusive, non-transferable, revocable licence to process your content solely for the purpose of delivering the Service to you. This licence terminates upon deletion of your account.

7.2 No Training Use. Neureson will never use your document content, prompts or any other Confidential Information submitted to the Service to train, fine-tune or improve any AI model. This prohibition is absolute and unconditional.

7.3 Neureson Property. The Neureson platform, brand, technology, software, systems, processes, interfaces and all associated intellectual property rights are and remain the exclusive property of Brain PR. Nothing in this Agreement transfers any intellectual property rights in the Service to you.

7.4 Document Ownership Limitation. While you own the content of Documents you create, you acknowledge that AI Technology may produce similar outputs for different Users. Neureson makes no representation that Documents produced by the Service are unique or that they do not resemble Documents produced for other Users.

7.5 Feedback. If you provide feedback, suggestions or ideas regarding the Service, you grant Neureson an irrevocable, perpetual, royalty-free licence to use that feedback for any purpose without obligation or compensation to you.

8.1 All Documents produced by the Service are generated by AI Technology based solely on the information and instructions you provide. The quality and accuracy of any Document is entirely dependent on the completeness and accuracy of your instructions.

8.2 Neureson makes no representation or warranty, express or implied, that any Document produced by the Service is:

• —Legally valid or enforceable in any jurisdiction
• —Complete, accurate or free from errors
• —Fit for any particular purpose or transaction
• —Compliant with any applicable law, regulation or industry standard
• —Appropriate for use without professional review and amendment

8.3 Neureson strongly recommends that any Document intended for formal, binding, regulated or high-value use be reviewed and approved by a qualified professional before execution or reliance. The cost of such professional review is your sole responsibility.

8.4 You assume sole responsibility for any decision to use, execute, rely upon or distribute any Document produced by the Service without obtaining independent professional advice. Neureson expressly disclaims all liability for any consequence arising from such use.

8.5 A disclaimer notice is displayed within the Service prior to each document generation session. Your continued use of the document generation feature following display of that notice constitutes your acknowledgement and acceptance of this Document Disclaimer.

9.1 The Service is powered by leading frontier AI Technology operated under strict data confidentiality agreements. All document processing occurs within a private, encrypted environment.

9.2 Neureson does not disclose the specific AI models, versions or providers used to power the Service. This non-disclosure is maintained to protect the integrity and competitiveness of the Service. Neureson reserves the right to change the underlying AI Technology at any time without notice to Users.

9.3 The AI Technology reasons through your specific context and instructions to produce tailored document drafts. It does not retrieve, reproduce or distribute the documents of other Users. Each document generation session is processed in isolation.

9.4 AI Technology has inherent limitations. Documents produced by AI Technology may contain errors, omissions, inaccuracies or outdated information. The AI Technology does not have access to real-time legal, regulatory or market information. You must not rely on any Document as a definitive or current statement of law, regulation or market practice.

9.5 For full details of how AI Technology is used within the Service and how your data is handled, please refer to our AI Disclosure document and Privacy Policy, both available at neureson.ai and incorporated into this Agreement by reference.

10.1 Neureson is committed to protecting the privacy and confidentiality of your data. Your use of the Service is subject to our Privacy Policy, which is incorporated into this Agreement by reference and available at neureson.ai/privacy.

10.2 Your document content is encrypted at rest and in transit using industry-standard encryption protocols. Your document content is never accessible to Neureson staff except where expressly required by law or with your explicit written consent.

10.3 Your document content will never be used to train, fine-tune or improve any AI model. This commitment is absolute, unconditional and forms a fundamental term of this Agreement.

10.4 Upon deletion of your account, Neureson will destroy your encryption keys, rendering your stored document content permanently and cryptographically unrecoverable. Consent records and account transaction records will be retained for the period required by applicable law.

10.5 Neureson processes data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where Users are located in the European Union, the General Data Protection Regulation (GDPR) applies. Where Users are located in California, the California Consumer Privacy Act (CCPA) applies.

10A.1 Neureson treats all document content, prompts, instructions and business information submitted by you to the Service as strictly confidential. Neureson will not disclose, share, publish or otherwise make available your Confidential Information to any third party except as expressly permitted under this Agreement or required by law.

10A.2 All document processing occurs within a private, encrypted environment. Your Confidential Information is never accessible to other Users of the Service and is never visible to Neureson staff except where expressly required by law or with your explicit written consent.

10A.3 Neureson's obligations of confidentiality apply to all third-party service providers engaged by Neureson. All providers are bound by data processing and confidentiality agreements that prohibit any use, disclosure or retention of your Confidential Information beyond the specific purpose for which they are engaged.

10A.4 Your document content is processed in isolation — each document generation, revision, compliance check and reminder extraction session is handled independently. No content from your account is ever combined with, or made accessible to, any other User session or account.

10A.5 The confidentiality obligations in this clause survive termination of this Agreement and continue indefinitely following the deletion of your account.

10A.6 Nothing in this clause prevents Neureson from disclosing Confidential Information where required by applicable law, court order, regulatory direction or the lawful request of a law enforcement authority. Where permitted by law, Neureson will notify you of any such required disclosure before making it.

10A.7 For the avoidance of doubt, the confidentiality obligations in this clause apply in addition to and do not limit Neureson's obligations under clause 10 and the Privacy Policy.

11.1 Liability Cap. To the fullest extent permitted by applicable law, Brain PR's total aggregate liability to you for all claims arising from or relating to this Agreement or your use of the Service, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the total fees paid by you to Neureson in the twelve (12) months immediately preceding the event giving rise to the claim.

11.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, Brain PR shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages of any kind, including but not limited to:

• —Loss of revenue, profit, business or anticipated savings
• —Loss of data or corruption of data
• —Loss of goodwill or reputation
• —Business interruption
• —Any loss arising from your reliance on any Document produced by the Service without independent professional review
• —Any loss arising from a third party's reliance on any Document produced by the Service

11.3 Document Reliance. Neureson expressly excludes all liability for any loss, damage, claim, proceeding or expense of any kind arising from your use of, reliance upon or distribution of any Document produced by the Service, including but not limited to any loss arising from any error, omission, inaccuracy or legal insufficiency in any such Document.

11.4 Third Party Claims. Neureson expressly excludes all liability for claims brought against you by any third party arising from or relating to any Document produced by the Service.

11.5 Force Majeure. Neureson shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond Neureson's reasonable control, including but not limited to acts of God, pandemic, government action, telecommunications failure or third-party service outage.

11.6 Essential Terms. You acknowledge that the limitations of liability in this clause reflect a reasonable and fair allocation of risk between the parties and are an essential basis upon which Neureson provides the Service at the pricing offered.

12.1 You agree to indemnify, defend and hold harmless Brain PR, its directors, officers, employees, agents and contractors from and against any and all claims, damages, losses, costs, liabilities and expenses (including reasonable legal fees) arising from or relating to:

• —Your use of the Service in breach of this Agreement
• —Your use, distribution or execution of any Document produced by the Service
• —Any third party's reliance on any Document produced by the Service that you have distributed or made available
• —Your violation of any applicable law or regulation in connection with your use of the Service
• —Any misrepresentation made by you in connection with the Service

12.2 Neureson reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Neureson in the defence of any such claim.

Nothing in this Agreement excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. This clause prevails over all other provisions of this Agreement to the extent of any inconsistency.

13.1 Where Neureson's liability for a failure to comply with a consumer guarantee under the Australian Consumer Law cannot be excluded, Neureson's liability is limited to, at Neureson's election:

• —The resupply of the Service; or
• —The payment of the cost of having the Service resupplied.

13.2 To make a claim under the Australian Consumer Law, please contact Neureson at legal@neureson.ai with details of your claim.

14.1 Termination by You. You may terminate your account at any time by cancelling your Subscription through the account settings. Termination takes effect at the end of the current billing period. No refund will be issued for any unused portion of the current billing period.

14.2 Termination by Neureson. Neureson may suspend or terminate your access to the Service immediately and without notice if:

• —You breach any provision of this Agreement
• —Your payment fails and remains outstanding for more than 14 days
• —Neureson reasonably believes your account has been compromised or is being used fraudulently
• —Neureson is required to do so by law or regulatory authority
• —Neureson discontinues the Service

14.3 Effect of Termination. Upon termination, your right to access the Service ceases immediately. Any unused Credits, whether monthly or Top-Up, are forfeited without refund upon termination for breach. Clauses 7, 8, 11, 12, 15 and 16 survive termination of this Agreement.

14.4 Data on Termination. Following account deletion, Neureson will destroy your encryption keys within 30 days, rendering your stored document content permanently unrecoverable. You are responsible for exporting any Documents you wish to retain prior to termination.

15.1 Good Faith Negotiation. In the event of any dispute, claim or controversy arising from or relating to this Agreement or the Service, the parties agree to first attempt to resolve the dispute by good faith negotiation. Either party may initiate negotiation by providing written notice to the other party describing the dispute in reasonable detail.

15.2 Mediation. If the dispute is not resolved by negotiation within 20 business days of the written notice referred to in clause 15.1, either party may refer the dispute to mediation conducted by a mediator agreed upon by both parties, or in the absence of agreement, appointed by the Resolution Institute of Australia. The costs of mediation shall be shared equally between the parties.

15.3 Condition Precedent. Compliance with clauses 15.1 and 15.2 is a condition precedent to the commencement of any legal proceedings. Neither party may commence legal proceedings in respect of any dispute unless and until the processes in clauses 15.1 and 15.2 have been exhausted, except where a party seeks urgent interlocutory relief.

15.4 Jurisdiction for Legal Proceedings. If the dispute is not resolved through mediation, either party may commence legal proceedings in the courts of New South Wales, Australia, subject to clause 16.

16.1 This Agreement is governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

16.2 Subject to clause 15, you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia in respect of any dispute arising from or relating to this Agreement or the Service.

16.3 Nothing in this clause prevents Neureson from seeking urgent interlocutory or injunctive relief in any jurisdiction where necessary to protect its intellectual property or confidential information.

17.1 If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful, void or unenforceable for any reason, that provision shall be deemed severed from this Agreement. The severance of that provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

17.2 Where any provision is severed, the parties agree to negotiate in good faith to replace the severed provision with a valid and enforceable provision that, to the greatest extent possible, achieves the same commercial purpose as the severed provision.

18.1 This Agreement, together with the Privacy Policy, AI Disclosure, Cookie Policy, Acceptable Use Policy and Refund Policy, constitutes the entire agreement between you and Brain PR with respect to your use of the Service and supersedes all prior and contemporaneous agreements, understandings, negotiations and representations, whether oral or written, relating to the subject matter of this Agreement.

18.2 No waiver by Neureson of any breach of this Agreement shall be deemed a waiver of any subsequent breach of the same or any other provision.

18.3 No variation of this Agreement shall be effective unless made in writing and published by Neureson in accordance with clause 19.

19.1 Neureson reserves the right to amend this Agreement at any time. Amendments will be notified to active Users by email to the address registered on the account and by publication of the amended Agreement at neureson.ai/terms with a minimum of 30 days notice for material changes.

19.2 Your continued use of the Service following the effective date of any amendment constitutes your unconditional acceptance of the amended Agreement. If you do not accept the amended Agreement, you must cease using the Service before the effective date of the amendment.

19.3 The date of the most recent amendment is displayed at the top of this Agreement. You are responsible for reviewing this Agreement periodically to remain informed of any changes.

20.1 For all enquiries, notices and correspondence relating to this Agreement, including privacy requests, refund claims and legal notices, please contact:

20.2 Notices sent to Neureson must be in writing and sent by email to legal@neureson.ai or by post to the registered address above. Notices sent by email are deemed received on the next business day following transmission. Notices sent by post are deemed received three business days following posting.