Legal Policies

1.1 Neureson is a software platform that uses artificial intelligence to assist users in drafting, editing and managing business documents. The Service is designed for administrative and reference purposes only.

1.2 Brain PR, trading as Neureson, is not a law firm, barrister, solicitor, legal practitioner, financial adviser, accountant, tax adviser or any other form of professional services provider regulated under Australian law or the law of any other jurisdiction.

1.3 No employee, contractor, officer or representative of Brain PR is acting in a professional capacity in the provision of the Service. No professional relationship — including attorney-client, adviser-client or fiduciary relationship — is created by your use of the Service.

1A.1 Neureson is built on a standard called Confidentiality by Design. This means your documents are private always — processed in a private, encrypted environment and never accessible to other users or Neureson staff. Your data is never sold or shared with any third party for any commercial purpose. You may delete your data at any time by contacting legal@neureson.ai or by deleting your account within the platform.

1A.2 Neureson is compliant with the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) for EU and UK users, the California Consumer Privacy Act (CCPA) for California users and applicable APAC privacy frameworks. Your data is never used to train AI models — by Neureson or any provider we work with. This commitment is contractually enforced at every level of the platform.

2.1 All documents, drafts, templates, outputs and content produced by the Neureson Service (“Documents”) are provided for drafting and reference purposes only. Documents are not professional advice and must not be relied upon as such.

2.2 Documents produced by Neureson may contain errors, omissions, inaccuracies or provisions that are unsuitable for your specific circumstances, jurisdiction or transaction. Neureson makes no warranty that any Document is legally valid, enforceable, complete or fit for any particular purpose.

2.3 The AI Technology powering Neureson does not have access to real-time legal, regulatory or market information. Documents produced by Neureson should not be treated as a current or definitive statement of law, regulation or commercial practice in any jurisdiction.

2A.1 Certain features within the Neureson platform — including but not limited to document revision, compliance review and reminder extraction — consume fractional or partial Credits. The Credit cost of each feature varies and is clearly disclosed within the platform prior to use. A confirmation is always displayed before any Credits are consumed, showing the cost of the specific action and your current Credit balance. No Credits are deducted without your active confirmation.

2A.2 Current Credit rates for all features are displayed within your account at the point of use. Rates may be updated from time to time with a minimum of 14 days notice to active Subscribers. Full details of the Credit system and consumption order are set out in the Neureson Terms of Service.

3.1 Neureson strongly recommends that any Document intended for formal execution, binding agreement, legal proceedings, regulatory submission or high-value commercial transaction be reviewed and approved by a qualified professional before use.

3.2 The appropriate professional will depend on the nature and purpose of the Document. This may include a qualified lawyer, solicitor, barrister, accountant, financial adviser or other regulated professional depending on your specific circumstances and jurisdiction.

Neureson is a tool to help you draft — not a substitute for professional judgment. Using Neureson alongside qualified professional advice gives you the best of both: speed and intelligence from Neureson, expertise and accountability from your adviser.

4.1 To the fullest extent permitted by law, Brain PR expressly disclaims all liability for any loss, damage, cost, expense, claim or proceeding of any kind arising from your use of, reliance upon or distribution of any Document produced by the Service.

4.2 This disclaimer is without prejudice to the limitation of liability provisions in the Neureson Terms of Service, which apply in addition to this Disclaimer.

4.3 Nothing in this Disclaimer excludes any right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded.

5.1 This Disclaimer is governed by the laws of New South Wales, Australia. By using the Service you acknowledge that you have read, understood and accepted this Disclaimer in its entirety.

1.1 Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to remember your preferences and to provide information to website operators about how their site is being used.

1.2 Neureson uses cookies and similar tracking technologies including local storage and session storage to operate the Service, maintain your login session, remember your preferences and understand how the Service is used.

3.1 You can manage and control cookies in the following ways:

• —Cookie preference centre: Available on the Neureson website — allows you to enable or disable functional and analytics cookies.
• —Browser settings: Most browsers allow you to refuse all cookies, accept only certain cookies or be notified when a cookie is set. Refer to your browser's help documentation for instructions.
• —Third-party opt-out tools: For analytics cookies, you may use browser-level opt-out tools such as the Google Analytics Opt-out Browser Add-on where applicable.

3.2 Please note that disabling essential cookies will prevent the Service from functioning correctly. You may not be able to log in or use core features of the platform if essential cookies are disabled.

4.1 Stripe, our payment processor, may set its own cookies during the payment process. These cookies are subject to Stripe's own privacy and cookie policy, available at stripe.com/privacy. Neureson does not control Stripe's cookies.

4.2 Neureson does not permit any third-party advertising networks to place cookies on the Neureson website or platform.

Neureson may update this Cookie Policy from time to time. Material changes will be notified via the website and, where appropriate, by email to registered Users. The date of the most recent update is displayed at the top of this Policy.

For questions about our use of cookies, please contact legal@neureson.ai.

1.1 Neureson is committed to fair and transparent pricing. All fees are clearly disclosed before purchase. By completing a purchase you acknowledge that you have read and understood this Refund Policy.

1.2 All prices are displayed in Australian Dollars (AUD) and are inclusive of 10% GST. Receipts and invoices are generated natively within the Neureson platform and issued automatically by email following each transaction.

2.1 A 3-day free trial is available to new Users with no credit card required. No charge is made during the free trial period. The free trial includes one document credit.

2.2 No refund is applicable to the free trial as no charge is made.

3.1 Subscription fees are charged monthly in advance and are non-refundable except as required by the Australian Consumer Law or as expressly provided in this Policy.

3.2 If you cancel your Subscription, cancellation takes effect at the end of the current billing period. You will retain access to the Service and your monthly Credits until the end of that period. No partial refund will be issued for any unused portion of the current billing period.

3.2A Annual Subscriptions. Annual Subscription fees represent a minimum 12-month commitment and are non-refundable under any circumstances except as required by the Australian Consumer Law. No refund or credit will be issued for any unused portion of an annual term. Annual Subscribers who cancel mid-term retain access to the Service until the end of the 12-month commitment period.

3.3 Neureson will issue a full refund of the most recent monthly Subscription payment if:

• —You contact Neureson within 7 days of a Subscription renewal and have not used any Credits in the new billing period; or
• —The Service has experienced a verified outage of more than 24 consecutive hours during the billing period for which you are seeking a refund; or
• —You are entitled to a refund under the Australian Consumer Law.

3.4 Refunds under clause 3.3 will be issued to the original payment method within 5–10 business days of approval.

3A.1 Fractional Credits consumed through platform features — including but not limited to document revision, compliance review and reminder extraction — are non-refundable once consumed. The Credit cost of each action is displayed and requires your active confirmation before any Credits are deducted. No refund will be issued for fractional Credits consumed following your confirmation.

3A.2 If a platform feature fails to complete due to a technical error on Neureson, any fractional Credits consumed during that failed run will be restored to your account within 2 business days. Please contact legal@neureson.ai if you believe Credits have been incorrectly deducted.

4.1 Top-Up Credit Packs are non-refundable after purchase. Credits are applied to your account immediately upon purchase and are available for use from that point.

4.2 Top-Up Credits expire 90 days from the date of purchase regardless of pack size. Expired Credits are forfeited without refund. Neureson will send an email reminder 14 days before your Top-Up Credits expire.

4.3 Neureson will issue a full refund of a Top-Up Credit Pack if:

• —You contact Neureson within 48 hours of purchase and no Credits from the pack have been used; or
• —You are entitled to a refund under the Australian Consumer Law.

5.1 Under the Australian Consumer Law, you are entitled to a refund or remedy if the Service:

• —Is not fit for the purpose you made known to Neureson before purchase
• —Does not match the description provided by Neureson
• —Has a major failure that cannot be remedied within a reasonable time

5.2 Where you are entitled to a remedy under the Australian Consumer Law, Neureson will offer, at its election: a refund, a credit to your account, or resupply of the Service.

5.3 For minor failures that can be remedied, Neureson will fix the issue within a reasonable time. If Neureson cannot fix the issue within a reasonable time, you may be entitled to a refund.

6.1 To request a refund, please email legal@neureson.ai with the following information:

• —Your full name and registered email address
• —The date of the transaction for which you are seeking a refund
• —The amount of the transaction
• —The reason for your refund request

6.2 Neureson will acknowledge your refund request within 2 business days and will provide a determination within 10 business days of receiving all required information.

6.3 If you are not satisfied with Neureson's response to your refund request, you may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your relevant state consumer protection agency.

1.1 This Acceptable Use Policy (“AUP”) sets out the standards of conduct required of all Users of the Neureson platform. It forms part of the Neureson Terms of Service and must be read in conjunction with those Terms.

1.2 The purpose of this AUP is to protect the integrity of the Service, protect other Users and third parties, and ensure Neureson is used only for lawful, ethical and constructive purposes.

1.3 Neureson reserves the right to update this AUP at any time. Continued use of the Service following an update constitutes acceptance of the revised AUP.

2.1 You may use the Service to:

• —Draft, edit, manage and export business documents for lawful commercial purposes
• —Create contracts, agreements, NDAs, employment documents and other standard business documents
• —Review, summarise and understand business documents uploaded to the Service
• —Manage your personal or business document library within the Service
• —Purchase and use Credits and Subscriptions in accordance with the Terms of Service

3.1 You must not use the Service for any of the following purposes. This list is illustrative and not exhaustive:

3.1.1 Illegal or harmful activity:

• —Drafting documents intended to facilitate, conceal or enable fraud, deception, misrepresentation or any criminal activity
• —Drafting documents intended to circumvent or breach any applicable law, regulation, court order or government direction
• —Drafting documents that infringe the intellectual property rights of any third party
• —Drafting documents intended to facilitate money laundering, tax evasion or sanctions circumvention
• —Drafting documents intended to facilitate the exploitation, trafficking or abuse of any person

3.1.2 Harmful, threatening or abusive content:

• —Drafting documents intended to harass, threaten, intimidate, defame or discriminate against any person or group
• —Drafting documents containing hate speech, incitement to violence or content that vilifies any person on the basis of protected characteristics
• —Drafting documents intended to damage the reputation of any person or organisation without factual basis

3.1.3 Misuse of the Service:

• —Impersonating any person, entity or professional qualification in connection with the use of the Service
• —Using the Service to provide professional services to third parties without the appropriate professional qualifications and licences
• —Attempting to reverse engineer, decompile, copy, reproduce or replicate any part of the Service
• —Attempting to gain unauthorised access to any part of the Service, its infrastructure or other Users' accounts
• —Using automated scripts, bots, crawlers or other automated means to access the Service without prior written consent from Neureson
• —Reselling, sublicensing or commercialising access to the Service without Neureson's express written consent
• —Using the Service in any way that intentionally or recklessly impairs the performance, availability or integrity of the Service for other Users
• —Uploading or transmitting malicious code, viruses, ransomware or any other harmful software to the Service

3.1.4 Professional services claims:

• —Representing to any third party that Documents produced by Neureson constitute professional, legal, financial or regulatory advice
• —Using Documents produced by Neureson as a substitute for independent professional advice without disclosure to the relevant third party that the Document was produced by an AI drafting tool
• —Presenting Documents produced by Neureson as having been prepared or reviewed by a qualified professional where this is not the case

4.1 Neureson monitors the Service for potential breaches of this AUP. Where Neureson reasonably suspects a breach has occurred or is occurring, Neureson may take any or all of the following actions without notice and without liability to you:

• —Immediately suspend your access to the Service
• —Permanently terminate your account without refund
• —Remove or disable any content or documents associated with your account
• —Report the breach to relevant law enforcement or regulatory authorities
• —Take legal action against you to recover any loss, damage or cost suffered by Neureson or any third party as a result of your breach

4.2 Neureson's election to take or not take any action in response to a suspected breach does not constitute a waiver of Neureson's rights in respect of that breach or any subsequent breach.

5.1 If you become aware of any use of the Service that may constitute a breach of this AUP, please report it to Neureson at legal@neureson.ai. Include as much detail as possible including the nature of the suspected breach, the date and time of the activity and any relevant account information.

5.2 Neureson will treat all breach reports confidentially and will investigate all credible reports promptly.

6.1 This AUP forms part of the Neureson Terms of Service. In the event of any inconsistency between this AUP and the Terms of Service, the Terms of Service shall prevail.

6.2 This AUP is governed by the laws of New South Wales, Australia.